Credit card or prepaid card -- Closing your account -- Complaint #5827714
Complaint Overview
Complaint ID: 5827714
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11208
Date Received: 2022-07-31T12:00:00-05:00
Date Sent to Company: 2022-08-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First, I have Capital One direct deposit. My complaint is about Capital One credit card Walmart. I had them for over a year. I have EXCELLENT payment history. The same day I made a complaint through this company for XXXXXXXX XXXX Capital One closed my account. They said I had a return payment in XXXX. That is why they closed it. I have my payment history. Hopefully I can include this. This is a bit spooky. I make like 5 or more payments a month. If I messed one up, in XXXX, is that a reason to turn off my account?
Frequently Asked Questions
What is Complaint #5827714 about?
Complaint #5827714 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-07-31T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.