Money transfer, virtual currency, or money service -- Other service problem -- Complaint #5827091
Complaint Overview
Complaint ID: 5827091
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Illinois
ZIP Code: 60172
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have not been able to access my coinbase account since XX/XX/22. I have several existing cases with them which have all proven to be futile. Case # XXXX, XXXX, XXXX I have spent several hours on the phone with customer service. They only offer scripted lines to give hope the issue will be resolved in 48 hours. All of my emails have been fruitless. I get no response or a response that does not address my issue. I'm XXXX years old and have XXXX XXXX XXXX for the past 30 years. I have all of my life savings with coinbase. I am not able to access my account, my funds. I feel that they are holding my money hostage without cause. I don't know what to do anymore. I'm loosing sleep every night. Please help. This type of behavior should be illegal. I'd press charges if I could. Please help me gain access to my account again. Sincerely
Frequently Asked Questions
What is Complaint #5827091 about?
Complaint #5827091 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.