Debt collection -- Attempts to collect debt not owed -- Complaint #5826786
Complaint Overview
Complaint ID: 5826786
Company: American Express Company
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Texas
ZIP Code: 77042
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) RE : ALLEGED CLOSED / CHARGED OFF ACCOUNT XXXX ( AMEX ) ( XXXX ) RE : ALLEGED CLOSED / CHARGED OFF ACCOUNT XXXX ( AMEX ) BOND REQUIREMENT WITH TEXAS SECRETARY OF STATES FOR DEBT COLECTORS. According to Section 392.101 of the Texas Finance Code : - ( a ) A third-party debt collector or credit bureau may not engage in Debt Collection in the State of Texas unless the third-party debt collector or credit bureau has obtained a surety bond issued by a surety company authorized to do business in this State as Prescribed by this section. The Bond must be in the amount of {$10000.00} ( XXXX XXXX Dollars ). On XX/XX/2022, I contacted Texas Secretary of State through its number XXXX to verify if American Express has an active surety Bond with Texas Secretary of State and was told by XXXX XXXX that American Express does not have an active surety Bond with Texas Secretary of States as such your company will be in violation of Section 392.101 of the Texas Finance Code if your company attempts to collect any debt within the State of Texas. Also, a search of Texas Secretary of State XXXX XXXX XXXX XXXX DID NOT return any active Bond information for American Express with Texas Secretary of States . I have attached result of my search to this complaint. * Please, kindly confirm if American Express has an active surety bond with Texas Secretary of State. Trying to collect an alleged debt without having an active surety bond with Texas Secretary of State IS A VIOLATION OF SECTION 392.101 OF THE TEXAS FINANCE CODE.
Frequently Asked Questions
What is Complaint #5826786 about?
Complaint #5826786 was filed against American Express Company regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.