Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5826187
Complaint Overview
Complaint ID: 5826187
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
ZIP Code: XXXXX
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've a credit balance on my AMEX and AMEX has : - deactivate my AMEX card ( for no reason ) - failed to refund my credit balance ( since 2020 ) despite many international phone calls to follow up after AMEX repeatedly said AMEX will wire transfer - failed to follow up to contact me and refuse to provide any email/person in-charge I can speak with other than me repeatedly calling AMEX and explaining the case repeatedly to customer service each time
Frequently Asked Questions
What is Complaint #5826187 about?
Complaint #5826187 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.