Mortgage -- Trouble during payment process -- Complaint #5826119
Complaint Overview
Complaint ID: 5826119
Company: Mortgage Investors Group
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Tennessee
ZIP Code: 37412
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Mortgage Investors Group sent me a letter stating they sold my mortgage to XXXX XXXX in XXXX, Texas, but XXXX XXXX has no information about me and told me they do not know anything about Mortgage Investors Group and have never received any mortgage from them. I called Mortgage Investors Group but all they said was they no longer had my mortgage so they could not help me. A representative from XXXX XXXX called Mortgage Investors Group but could not get any information about my mortgage. I need someone to find out where my mortgage is so I can make a payment.
Frequently Asked Questions
What is Complaint #5826119 about?
Complaint #5826119 was filed against Mortgage Investors Group regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did Mortgage Investors Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mortgage Investors Group?
Yes, visit the Mortgage Investors Group company profile at readthecomplaint.com/company/mortgage-investors-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.