Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #5824078
Complaint Overview
Complaint ID: 5824078
Company: Truist Financial Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan
State: Florida
ZIP Code: 33325
Date Received: 2022-07-29T12:00:00-05:00
Date Sent to Company: 2022-07-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a personal line of credit that is paid off in full and now has a {$0.00} balance. I accidentally made an additional payment ( an overpayment ) which Truist Bank deposited and I want my money refunded. It has been close to 5 weeks now and I can not get them to refund the money which they deposited ( I have a copy of the cleared check with the Truist stamp on the back ) and are still holding. This is my money. I have spoken with at least 5 different people on the phone to no avail and even sent a written letter as requested with all of the information and copies of bank statements and the cleared check and no response. I am working with a banker at a local Truist branch who is trying to help me. She was told they see the check but they wont let her issue me a check for the refund due to some technicality on their end. I have been more than patient but at this point it is clearly theft. They deposited my check and are holding my money but refuse to return it to me. I need help please.
Frequently Asked Questions
What is Complaint #5824078 about?
Complaint #5824078 was filed against Truist Financial Corporation regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2022-07-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.