Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #5818063
Complaint Overview
Complaint ID: 5818063
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: Ohio
ZIP Code: 44202
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Asked PNC BANK for replacement payroll card on Friday, XX/XX/2022. Was told it would be sent in 5-7 business days. It is currently Wednesday, XX/XX/XXXX and I have not yet received the replacement payroll card. Tried to contact customer support on Tuesday, XX/XX/XXXX about not having received the replacement payroll card yet, but was sent back to the starting menu by the support agent instead of receiving help. I have not been able to use my last 2 paychecks. Currently only have the old deactivated card.
Frequently Asked Questions
What is Complaint #5818063 about?
Complaint #5818063 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.