Checking or savings account -- Managing an account -- Complaint #5818048
Complaint Overview
Complaint ID: 5818048
Company: Columbia Banking System, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Washington
ZIP Code: 98584
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was hacked the week of XX/XX/XXXX, reporting this incident to Columbia State Bank ( XXXX XXXX - XXXX, XXXX ), on XX/XX/XXXX, including my police report, FBI ( IC3 ) report along with all text messages and documentation of each day 's occurrence. * I asked XXXX about FDIC coverage for the financial loss that incurred and received no response ; also, I asked for a Currency Transaction Report ( CTR ) and received no response. I also said to her that if I didn't have online banking this situation wouldn't have occurred, inferring I didn't receive the proper protection *I asked XXXX if I could call the Fraud Dept. , she responded with " no '' we're handling this internally. *With XXXX XXXX help I was able to withdraw monies in order to open a new account with my new bank. * On XX/XX/XXXX, I withdrew my automatic DRS deposit and asked XXXX to call me and she said she would tomorrow XX/XX/XXXX, ( to this date she hasn't called ( ( it's XX/XX/XXXX ) ). * I'm feeling I'm being disrespected and ignored by staff members that I respected deeply by not informing me of this ongoing investigation.
Frequently Asked Questions
What is Complaint #5818048 about?
Complaint #5818048 was filed against Columbia Banking System, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Columbia Banking System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Columbia Banking System, INC.?
Yes, visit the Columbia Banking System, INC. company profile at readthecomplaint.com/company/columbia-banking-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.