Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5817763
Complaint Overview
Complaint ID: 5817763
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Texas
ZIP Code: 75224
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I outright own a vehicle, I am trying to trade in at XXXX. The title indicated no Liens. The XXXX system shows a lien with Regional Acceptance in their system from a previous owner. XXXX is making me get a lien release. Ive made XXXX calls to XXXX, and they will not help me. I do not have an account with them, I have a title to my vehicle and I need them to send a release so I can trade the car in. Vin XXXX
Frequently Asked Questions
What is Complaint #5817763 about?
Complaint #5817763 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.