Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5817711
Complaint Overview
Complaint ID: 5817711
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: California
ZIP Code: 92139
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account was frozen and couldn't access money. Customer service said to have money transferred to other account in order to have access to my money. I created another account to transfer money into per customer service. Transfer was completed by then account was frozen just like the first acct. Now both accounts frozen. Provided all information requested several times to resolve the issue. Was told 7-5 buisness days inwould here from specialist to resolve the freeze. I have not received follow up and my money is frozen i. The second acct. This is all the loney I have. First account is now $ XXXX and acct frozen. I can not pay as long as my money is f oz n in the second account and explained this time and time again. The acct was supposed to be.unfrozen to allow me to transfer money from the second acct nack to the first acct which will cover the $ XXXX and unfreeze that account for my use. Once transfer completed they would then clise the second acct. I did everything they asked from me so that the specialist could work with me on correcting the accts and close my ticket. No one is following up, nothing has been fixed and they are holding my money.since XX/XX/22 and nothing I could do to get access. They kept me.on hold for XXXX hours, XXXX hours 3 times and hung up each time. Supervisor and specialist hung up phone calls once. This is unethical buisness practice. Inadvised verbal and written that this is very urgent as i can not make ut day to day withall thw money i have frozen in the acct. This has cause so many issues and stress that now im reaching out for someone to help me communicate with them and get this resolved because i do t onow what more to do.
Frequently Asked Questions
What is Complaint #5817711 about?
Complaint #5817711 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.