Credit card or prepaid card -- Getting a credit card -- Complaint #5817370
Complaint Overview
Complaint ID: 5817370
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: California
ZIP Code: 91401
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered a new XXXX credit card as mine did not work somebody received it in the mail was able to create a pin and activate the card and 5 days in a row each day they took out {$500.00} out of an ATM at Wells Fargo five different ATMs at five different Wells Fargo 's never called me never told me and then on XX/XX/XXXX I check my statement and all five transactions went through on that one day so I didn't even have time to find out this was going on they never called me to let me know or red flag it. Over XXXX was taken out I once tried to buy a concert ticket and they denied me {$300.00} to buy the concert ticket so I don't understand why it was not red flagged {$2500.00} cash advances I've had this credit cards since XXXX I only use it for automatic payments I never use it as a hard copy All these transactions were hard copy payments If you look back at my history I don't use the card just for automatic bill paying then I make my payment. This should have been red flagged as the history of me using the card is inaccurate of what happened.
Frequently Asked Questions
What is Complaint #5817370 about?
Complaint #5817370 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.