Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5813266
Complaint Overview
Complaint ID: 5813266
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77449
Date Received: 2022-07-26T12:00:00-05:00
Date Sent to Company: 2022-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purchased a XXXX from a XXXX advertisement for {$91.00}, never received it and website does not exist anymore. I have cameras and no one showed up to deliver. Called to dispute because I never received said XXXX XXXX. Capital One claims they sent a letter for me to respond to but I never received it and now they closed my case. Because the file is too big, here 's two links to view the videos showing that no postal service stopped at my house at XXXX pm. Although there is a small gap in time between videos, at XXXX in the second video, no postal vehicle arrives or leaves the cul-de-sac XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #5813266 about?
Complaint #5813266 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-26T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.