Mortgage -- Struggling to pay mortgage -- Complaint #5813200
Complaint Overview
Complaint ID: 5813200
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: XXXXX
Date Received: 2022-07-26T12:00:00-05:00
Date Sent to Company: 2022-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Consumer Claims Complaint Against XXXX XXXX and Shellpoint ( A Division of Newrez ) Both Mortgage Servicing Companies This complaint is against XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Telephone : XXXX XXXX Shellpoint This complaint is against Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXXXXXX XXXX XXXX Telephone : XXXX These companies practices are deceptive. XXXX XXXX is my current Mortgage Loan Servicer, and they fail to honor Loan Modification changes made to my loan filed by prior Loan Servicer Greentree Servicing recorded in XXXX XXXX Florida on XX/XX/XXXX. This XXXX Modification changed the terms of the loan as well as deleted my ex-husbands name from the Mortgage it as the Grantor and changed the terms of the Mortgage. Ex- also relinquished his rights to property by signing over the Deed to this property as well. The loan Servicer before XXXX was Shellpoint Mortgage, I was in review for a Modification of my mortgage when my loan was transferred to XXXX. Note, that Shellpoint didnt honor modification changes as well. These Servicers are involved in some type of illegal scam making funds from mortgage insurance and foreclosures. The Mortgage Servicer Ditech was servicing my loan in XXXX prior to Shellpoint. I filed for Bankruptcy in XXXX. XXXX wrote my Attorney and stated that a modification may involve some or all of the following changes to the mortgage loan : Bringing the account current Reducing the interest rate on the loan Extending the term of the loan, and or/ Delaying repayment of the portion of the loans principal until the maturity date Once I completed the Bankruptcy Ditech was filing bankruptcy and they never completed the Modification process- loan was transferred to Shellpoint who didnt honor Ditechs commitment to assist me- the circle continued. XXXX XXXX is currently misleading me in my current modification process. I have hired an attorney to assist with my Foreclosure process and have channeled all modification document request through my attorney to theirs. They are currently working behind the scenes using tactics like requesting that I send documents that were forward to them already over and over. Also, they are requesting that my ex-husband send documents to them as well. We have been divorced for years. Stalling and misleading me. They are using this tactic to prevent a modification from occurring so they can foreclose on a home. XXXX has filed for foreclosure. XXXX XXXX has yet to send necessary information for loan refinance. I have requested loan payoff information and have yet to receive this information and it starting to feel like XXXX is taking steps to prevent a refinance from occurring, since the refinance can cause the loss of revenues from losing my loan. ( Just received payoff XX/XX/XXXX ) Amount is inflated with fees. XXXX is a wholly owned subsidiary of XXXX, a specialized investment management firm focused on real estate, mortgage finance and corporate credit with more than {$20.00} XXXX in assets under management. My property has already been placed in pre-foreclosure status. Which demonstrates to me that this company is not operating in good faith. I started this loan Modification process last year and my loan was transferred to XXXX, and they are not operating in good faith. It is a hardship when they ask for me to re seen documents over and over. XXXX has placed forced insurance on my loan. I have sent copies of insurance information several times via email as well as my attorney has forwarded this information. I am asking that this company honor the original modification recorded and or make my loan more affordable by lowing the principal amount. Visit : XXXX XXXX XXXX for more information about this company.
Frequently Asked Questions
What is Complaint #5813200 about?
Complaint #5813200 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-07-26T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.