Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5812888
Complaint Overview
Complaint ID: 5812888
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Colorado
ZIP Code: 80227
Date Received: 2022-07-26T12:00:00-05:00
Date Sent to Company: 2022-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My business debit card from my Wells Fargo account was used as fraud. Wells Fargo contacted me to let me know of the first charge in my account which was {$1500.00}. They were able to credit back my account for this amount, but then there was an additional charge at the same merchant in the amount of {$1600.00} in a matter of 10 mins from the other charge. The Wells Fargo representative saw this, and immediately closed my debit card as they saw this as being fraud, and sent me a new card ( that I received 5 days later ) In the meantime I was patiently waiting for the {$1600.00} to also be credited back to my account, and when it wasnt I called back to find out what was going on, and they decided to file a new claim. They temporarily credited back my account {$1600.00} and a few days later I received a letter in the mail from Wells Fargo saying that this charge was not fraud, and the purchase was made by me or someone I know. The {$1600.00} provisional credit was then placed back on my account as a charge. After countless calls to the claims department as well as a visit to a local Branch to complain about this situation and ask for my money to be returned, Wells Fargo is claiming that the person who charged the card had the security chip which means it was not possible for it to be fraud and therefore the purchase had to be by me or someone I know. I have never let anyone borrow my card and I never made the purchase they are claiming I made. They will not refund my account, and they have not been able to help me. Their response is my hands are tied, XXXX cant help you and no one above me can help you either. They are blaming me for this and Im in complete shock that it was this easy for someone to steal that much money from my account and theres nothing that I can do about it. I feel like my money is unsafe being stored in a Wells Fargo account at this point, and I dont know what to do. Please help!
Frequently Asked Questions
What is Complaint #5812888 about?
Complaint #5812888 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.