Credit card or prepaid card -- Getting a credit card -- Complaint #5809312
Complaint Overview
Complaint ID: 5809312
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Florida
ZIP Code: 33181
Date Received: 2022-07-25T12:00:00-05:00
Date Sent to Company: 2022-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XX/XX/2022 I received notification that my account was frozen and overdrawn by an additional amount of {$13000.00}. These charges were made on a replacment card I was waiting to receive from Wells Fargo since early XX/XX/2022 which I was informed it will be mailed out in late XX/XX/2022 whenever inquired about delivery status. I have reported this problem to the local police dept, FTC, United States Postal Police, and CFPB to get this resolved as soon as possible.
Frequently Asked Questions
What is Complaint #5809312 about?
Complaint #5809312 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-07-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.