Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5808771
Complaint Overview
Complaint ID: 5808771
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Tennessee
ZIP Code: 37115
Date Received: 2022-07-25T12:00:00-05:00
Date Sent to Company: 2022-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX credit cards were acquired by Barclays. I received a letter in the mail stating that my account would be switched over to Barclays and we would get a new card in the mail. I opened my XXXX XXXX Credit Card in XXXX of 2019 with my married name, XXXX XXXX. When I received my new Barclays statement my maiden name showed on my account XXXX XXXX but my card came a few days later and it was correct with my married name. I called into Barclays and they informed me that their computers were not working and they couldnt help me. I called back 2 days later and the rep refused to help me or make a change. His manager told me I would have to mail in a copy of my marriage license with a note for them to update my account. I mailed the copy of my marriage license with the note but today received a letter from them stating that they were unable to fulfill my request because the information was incomplete or illegal. This makes NO sense. I sent appropriate documentation as directed and they are refusing to correct THEIR mistake. My information was correct with my previous XXXX XXXX account and they have my name correct on my account. They need to correct this mistake now.
Frequently Asked Questions
What is Complaint #5808771 about?
Complaint #5808771 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-07-25T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.