Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5759604
Complaint Overview
Complaint ID: 5759604
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 95815
Date Received: 2022-07-11T12:00:00-05:00
Date Sent to Company: 2022-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX XXXX I received a that XXXX was being deducted for a XXXX XXXX XXXX.I contacted chime support to let them know it wasn't me.I was told to turn off transactions on my card so no other charges would be charged.I kept my transactions off until XX/XX/22 as I needed to buy things I needed from XXXX which I made a XXXX XXXX pm this day I received a notification my checking account was being charged XXXX for XXXX.I contacted Chime support I was told I couldn't dispute this charge until it settled and to turn off my transactions my card until they send a new one.i received another text message from chime at XXXX pm support saying my card declined for XXXX because my transactions were turned off.i started the dispute XX/XX/22 only for them to close my dispute and tell me the funds that were taken from my checking would not be refunded
Frequently Asked Questions
What is Complaint #5759604 about?
Complaint #5759604 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-11T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.