Checking or savings account -- Opening an account -- Complaint #5754020
Complaint Overview
Complaint ID: 5754020
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Connecticut
ZIP Code: 065XX
Date Received: 2022-07-09T12:00:00-05:00
Date Sent to Company: 2022-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a promotional card in the mail to open an account put {$1000.00} in and leave it in for 6 months and get a {$200.00} bonus. I did this and never received the bonus. The offer was received in XX/XX/2021. I spoke to the girl that opened the account and she said she did not know what happened and never got back to me. I asked to speak to the branch manager and never got a response. I closed out the account in XXXX it was making me too upset to deal with them. I want someone to know what is going on with the scams and the horrible customer service from Citizen 's Bank XXXX XXXX XXXX in XXXX ct
Frequently Asked Questions
What is Complaint #5754020 about?
Complaint #5754020 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-07-09T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.