Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5753681
Complaint Overview
Complaint ID: 5753681
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 31093
Date Received: 2022-07-09T12:00:00-05:00
Date Sent to Company: 2022-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Creditor, XXXX XXXX emailed me to fix my account. We agreed to start payments over starting on XX/XX/XXXX of {$100.00} a month til paid off but I am still receiving late payment alerts in my email so I disputed and stated I made a plan with XXXX XXXX. And the dispute came back the same no change. XXXX XXXX XXXX To : XXXX Sat, XX/XX/XXXX at XXXX PM Visit XXXX XXXX Congratulations! Your payment plan is now set up. Product Name : XXXX Account ending in XXXX Here 's your plan summary : Thank you for setting up your payment plan on XX/XX/XXXX. Your total to be paid is {$2400.00}. Installment breakdown : # Date Amount Status 1 XX/XX/XXXX {$100.00} Scheduled 2 XX/XX/XXXX {$100.00} Scheduled 3 XX/XX/XXXX {$100.00} Scheduled 4 XX/XX/XXXX {$100.00} Scheduled 5 XX/XX/XXXX {$100.00} Scheduled 6 XX/XX/XXXX {$100.00} Scheduled 7 XX/XX/XXXX {$100.00} Scheduled 8 XX/XX/XXXX {$100.00} Scheduled 9 XX/XX/XXXX {$100.00} Scheduled 10 XX/XX/XXXX {$100.00} Scheduled XXXX XX/XX/XXXX {$100.00} Scheduled 12 XX/XX/XXXX {$100.00} Scheduled 13 XX/XX/XXXX {$100.00} Scheduled 14 XX/XX/XXXX {$100.00} Scheduled 15 XX/XX/XXXX {$100.00} Scheduled 16 XX/XX/XXXX {$100.00} Scheduled 17 XX/XX/XXXX {$100.00} Scheduled 18 XX/XX/XXXX {$100.00} Scheduled 19 XX/XX/XXXX {$100.00} Scheduled 20 XX/XX/XXXX {$100.00} Scheduled 21 XX/XX/XXXX {$100.00} Scheduled 22 XX/XX/XXXX {$100.00} Scheduled 23 XX/XX/XXXX {$100.00} Scheduled 24 XX/XX/XXXX {$100.00} Scheduled 25 XX/XX/XXXX {$36.00} Scheduled You can view your payment plan details at any time. View Your Payment Plan Important Information from XXXX XXXX If you are concerned about clicking links in this email, please call XXXX. Contact Us | Privacy | Help Prevent Fraud | Dispute this account | Learn more about this balance
Frequently Asked Questions
What is Complaint #5753681 about?
Complaint #5753681 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-07-09T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.