Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5748218
Complaint Overview
Complaint ID: 5748218
Company: Early Warning Services, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Texas
ZIP Code: 77381
Date Received: 2022-07-07T12:00:00-05:00
Date Sent to Company: 2022-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Yesterday, XX/XX/2022 I was at the grocery store after a doctors appointment when I received a call and the person claimed to be a XXXXXXXX XXXX representative. He stated that my utility bill was overdue and that my utilities would be canceled in XXXX minutes if I dont pay electronically today. I was out of town for a period of time and I thought my utility bill was paid automatically but I know sometimes that can get screwed upso, in my mind the bill couldve been due The person instructed that the only way to pay was to use the cash feature on my XXXX XXXX XXXX checking account app. called Zelle. I never used this cash service before. The person assured me and said, he could walk me through getting a confirmation to allow to use this Zelle cash service. He instructed me to pay the outstanding balance of {$260.00} from Zelle and take a screenshot of the transaction and send it to phone number he provided I texted the payment complete along with the screenshot to the scammer. After a couple of minutes he said he didnt receive this text and to resend it. I had received a text back from that number saying they did not receive the payment from Zelle. So, I went into my checking account again duplicated the payment and resent it. I was in the grocery store for almost 40 minutes trying to figure this thing out. I called the phone number that the scammer called on and I got my utility company customer service! I asked the customer service person what was my balance on my utility account and she said it was current. I tried a third time to get into my XXXX checking account by this time they locked me out of my account. I called XXXX customer service fraud using Zell filed a report and they stated they can not refund my account. What a rip off and something has to be done to protect consumers.
Frequently Asked Questions
What is Complaint #5748218 about?
Complaint #5748218 was filed against Early Warning Services, LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-07-07T12:00:00-05:00.
How did Early Warning Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Early Warning Services, LLC?
Yes, visit the Early Warning Services, LLC company profile at readthecomplaint.com/company/early-warning-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.