Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5746950
Complaint Overview
Complaint ID: 5746950
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Colorado
ZIP Code: 80220
Date Received: 2022-07-07T12:00:00-05:00
Date Sent to Company: 2022-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
During the course of my divorce, the proceeds from the sale of the house and other property went into a Wells Fargo escrow account in XXXX XXXX, Colorado, belonging to my husband 's attorney, XXXX XXXX. The divorce was final on XX/XX/2022 and on XX/XX/XXXX, XXXX XXXX believed he received an email and phone call from me asking that the funds be sent to me in XXXX XXXX. I was not in XXXX XXXX ; I have XXXX jobs in XXXX that are particularly busy in XXXX. However, XXXX XXXX went to Wells Fargo at XXXX XXXX, XXXX, CO and asked a banker, XXXX XXXX XXXX XXXX to wire the funds to me in XXXX XXXX. Which she did. I believe this is misconduct on XXXX fronts : First, XXXX XXXX reportedly did not ask the protocol questions, XXXX ) Are you convinced this is a safe transfer ; XXXX ) Have you wired money to this person before? XXXX ) Are you aware the transfer has to be checked with the XXXX XXXX XXXX XXXX XXXX ( XXXX ) as well as the Wells Fargo wire department? The correct answers would be XXXX ) No, XXXX ) No, and XXXX ) Fine. Second, what did the wire department do? If Wells Fargo had done due diligence, there is no way the money would have been transferred. I have had no assistance from XXXX XXXX or the bank to recover this money which was my life savings. After XXXX weeks, it is still gone.
Frequently Asked Questions
What is Complaint #5746950 about?
Complaint #5746950 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-07-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.