Mortgage -- Trouble during payment process -- Complaint #5746257

Complaint Overview

Complaint ID: 5746257

Company: Midwest Loan Services, INC.

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

State: Minnesota

ZIP Code: 55311

Date Received: 2022-07-07T12:00:00-05:00

Date Sent to Company: 2022-07-07T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I have loans on 2 separate homes that were being serviced by XXXX XXXX XXXX. XXXX still retains the loans but sold the servicing to Midwest Loan Services. The servicing transferred in XXXX of XXXX and that is when the issues started. The original letter was almost like they were going to find a way to get you to pay late. ( I have zero late payments on many, many loans over the last decade ) The letter instructed you on how to mail in a check for payment. ( I don't use paper checks anymore ) I called to find an alternative payment arrangement and was on hold for an hour and when I reached someone they informed me that the loan wasn't in their system yet and to call back. Called back several times and was eventually able to get online with my 2 accounts and make a payment on each loan. ( the website and features seem to be from 20 years ago ) I then set up an autopayment. Assuming the autopayment would work and I didn't check that XXXX payments were taken and they weren't. I found out about this by calls from their collections area. A payment hadn't been taken on either of my 2 loans and they reported me late on 1 of the 2 loans ( why 1 of 2? ). I referenced the law that they shouldn't be reporting me late after a transfer of servicing for 90 days and they informed me it was only 60 days. I was able to talk to a supervisor in the collections group ( XXXX ext : XXXX ). XXXX was pleasant enough and was going to take care of things for me. I spoke to him on XX/XX/XXXX. Their system couldn't take 2 payments on each account the same day so I did a payment on each account and he said he would call me back the next day to take the second payment. No call. I called back 2 days later and XXXX said that he got busy. I then made the 2nd payment on both loans online while I was talking to XXXX. He said he would take care of the late payment on my credit since I tried to set it up autopay and their system didn't work. I asked him to cc me on correspondence with the department that was going to resolve it and nothing has ever been emailed to me. He then took all my information down to setup my auto payments on both accounts. Today is XX/XX/XXXX and no autopayments have been taken. I would like to be assured that their error on reporting me with a late payment is removed from my credit report and compensate me for the impact that it had to my credit. From my understanding, it never actually goes away once it is reported. I would also like to have my servicing of my loan moved to a company that have systems up to date with today 's technology. XXXX XXXX XXXX XXXX XXXX. Loan # XXXX XXXX. Loan # XXXX

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Midwest Loan Services, INC. Company Profile
• Mortgage Complaints
• Trouble during payment process Complaints
• Minnesota Complaints
• Company Rankings
• Company Directory
• Search Complaints