Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5746245
Complaint Overview
Complaint ID: 5746245
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: Rhode Island
ZIP Code: 02840
Date Received: 2022-07-07T12:00:00-05:00
Date Sent to Company: 2022-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Refer to CFPB file # XXXX This request was prematurely closed when CFPB queried the victim, not the perpetrator of fraud : This is a FRAUD inquiry perpetrated on my personal account. You can find all details under your file : XXXX On XXXX XXXX, I sent the following request : REF : Fraudulent XXXX withdrawals from personal checking account/ Your Ref : XXXX On XXXX XX/XX/2022, I requested assistance to recover {$6400.00} that was fraudulently withdrawn from my personal Bank Account. From my research, I clearly identified the following institutions involved in the fraud : XXXX XXXX, XXXX XXXX, XXXX XXXX XXXXXXXX, XXXX XXXXXXXX, XXXX XXXX, XXXX XXXXXXXX, XXXX XXXXXXXX, XXXX XXXXs, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, CA After one month, when no information was forthcoming, I inquired to find that CFPB had sent the fraud case to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, not the banks committing fraud ; see the highlighted banks to identify the institutions engaged in this fraud. I hereby request that CFPB exercise their Federal mandate with greater due diligence. CFPB action becomes more critical as I have been receiving demand notices from XXXX XXXX XXXX, a Texas law firm. I look forward to receiving notice of your intentions and action. Once again, let me know if you require further documentation to proceed with this matter. Sincerely... Do I have to escalate this fraud investigation or will CFPB execute due diligence ; get my money back from this crime or provide usable information about how to proceed? Thank you for your service.
Frequently Asked Questions
What is Complaint #5746245 about?
Complaint #5746245 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.