Checking or savings account -- Managing an account -- Complaint #5743521
Complaint Overview
Complaint ID: 5743521
Company: Pentagon Federal Credit Union
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 22192
Date Received: 2022-07-06T12:00:00-05:00
Date Sent to Company: 2022-07-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Discovered on XX/XX/XXXX that someone ( probably a Pentagon Federal Credit Union member ) had " photoshopped '' a check I had sent in the mail to the IRS back in XX/XX/2022. They cashed a check for {$3000.00} on XX/XX/XXXX and placed in their account at PFCU. I went into the local office and they placed a hold on the money and initiated a fraud case against the perpertrator. On XX/XX/XXXX the perpetrator again " photoshopped '' the same account and stole {$4300.00} out of the same account. According to PFCU I can not talk to the Fraud department and after almost a month my money has not been returned to my account and the overdraft fees overturned.
Frequently Asked Questions
What is Complaint #5743521 about?
Complaint #5743521 was filed against Pentagon Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-06T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.