Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5742806
Complaint Overview
Complaint ID: 5742806
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 923XX
Date Received: 2022-07-06T12:00:00-05:00
Date Sent to Company: 2022-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a account with pay-pal in XXXX. I have a money balance of {$34.00}. I'm trying to get this money sent out to me like I have over the years and NOW in XXXX Pay-Pal says they can't close my account and send me my money of {$34.00} unless I give them my Social Security Number or Bank Account number... ... .Just to GET MY MONEY!!!! When I asked why? The answer I get it to avoid fraud ... ... I've had my account for over 5 years with no issues of fraud and now I want to close my account and get my money of {$34.00} they want all this information. Pay-Pal said they will not give me my money unless I give my personal information. I refuse to give them my info since I HATE THIS COMPANY and want to close my account!!!! Please help me.
Frequently Asked Questions
What is Complaint #5742806 about?
Complaint #5742806 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-07-06T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.