Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5736948
Complaint Overview
Complaint ID: 5736948
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Virginia
ZIP Code: 242XX
Date Received: 2022-07-05T12:00:00-05:00
Date Sent to Company: 2022-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hi I bank with Wells Fargo for checking and savings, I am XXXX XXXX XXXX! I paid my mortgage payment in error twice through bill pay from my Wells Fargo checking account! When I noticed the error I contacted my mortgage holder which is XXXX XXXX! They expedited it to send the extra payment back to my Wells Fargo Checking Account w/ Confirmation that the payment was reversed back on XX/XX/XXXX! Since then I have put in two claims XXXX XXXX ' talked to management & after 3 weeks XXXX XXXX XXXX refuses to put the money back in my account?? The first claim number I placed was XXXX with a Team Lead named XXXX on the XXXX? Below is the other claim number and email I received? XXXX did their job by sending the money back! XXXX XXXX has still refused to track and/or put back in my account! I need that money back in my XXXX XXXX Checking Account ASAP! Please assist w/ this as usually they provide a temp credit while they are confirming the funds have been sent back? This has not been done! I still XXXX weeks after XXXX reversed the payment on XX/XX/XXXX!
Frequently Asked Questions
What is Complaint #5736948 about?
Complaint #5736948 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.