Mortgage -- Closing on a mortgage -- Complaint #5734068

Complaint Overview

Complaint ID: 5734068

Company: Freedom Mortgage Company

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Closing on a mortgage

State: Texas

ZIP Code: 77087

Date Received: 2022-07-04T12:00:00-05:00

Date Sent to Company: 2022-07-04T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Older American, Servicemember

Consumer Narrative

we have been trying to re-finance a mortgage loan since XX/XX/2022. XXXX is the mortgage agency with the existing loan. we owed XXXX balance on the property, we entered the forberance program for delay payment for the covid 19 option for about 18 months, we still made payments on the account, we learned the Freedom Mortgage was the company we needed to go through to do a re-finance and a cash out. 1st time the Freedom underwriter person was not someone that i felt comfortable with, so we reached out to other lenders, but learned that Freedom was the company that represtented XXXX, so, we felt it would be easier to re-finance through Freedom due to they are the companies underwriter for XXXX, we had to do the whole loan again - so the refinance rate before was about 4.5, or 4.6 - now the rate is up to 5.5 or 5.6. however, I sent all the paperwork in as much as possible. last email i got was that the loan was denied do to incompleteness. i told the underwriter, we paid XXXX for the appraisal, and they are still charging us XXXX for the appraisal, XXXX XXXX XXXX has a 0 % interest rate, so we would loose money, and a few other accounts we had 0 % interest rates. i also informed them that i paid off XXXX XXXX [ XXXX ] sent them the bill, and told them that we signed documents to give them access to any accounts needed to complete the loan. this is the worse experience we have ever had concerning the loan, and the XXXX account shows paid off, and i dont see the mortgage on credit report, and i am beginning to think suspicous motives may be a factor. the loan has over XXXX worth of fees and closing costs, and no one will return my call. i am extremely worried about this, as i know they have a lot of fraud in the industry for mortgages. the property appraisal is XXXX we are only wanting XXXX mortage, I am XXXX XXXX XXXX and i informed them to speak to my son about any and everything concerning the loan. we have also been making payments throughout the covid 19 forbearance option for the time. the last few months, we have been making payments of about XXXX monthly. we also wanted to have the options that if i were to pass away, i wanted my son to be able to assume resposiblity of the loan. but they have not contacted him. i have included the documents of concern- credit history, emails between my son and freedom contact person. i was informed mortgage rate was locked in until XX/XX/2022 - my son tried to contact them over and over about the concerns, but no one will respond to the emails or phone calls. this is what makes me more concerned is that the info they were requesting was for credit card bills, to which i sent all they asked for with maybe exception of the updated pay off for XXXX XXXX which was XXXX and the XXXX XXXX bill that informed them that they would send me a paper statement in the mail.

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Freedom Mortgage Company Company Profile
• Mortgage Complaints
• Closing on a mortgage Complaints
• Texas Complaints
• Company Rankings
• Company Directory
• Search Complaints