Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5734051
Complaint Overview
Complaint ID: 5734051
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92324
Date Received: 2022-07-04T12:00:00-05:00
Date Sent to Company: 2022-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX and unauthorized charge appeared on my cash app prepaid card on XX/XX/XXXX for {$170.00} from the XXXX XXXX then another charge came through for {$350.00} from the same XXXX XXXX XXXX when the second charge came through for {$350.00} that's when I noticed that there have been two different transactions contacted the cash app customer service all they're doing is giving me the runaround they stated that my card was present when the transaction happened which is not true at all I have the XXXX app on my telephone and that card was used as a backup form a payment my phone was lost whoever my apps as well as my credit. I've contacted the XXXX XXXX I was told to call my credit card company did not get no assistance I'll explain that to the cash app customer service
Frequently Asked Questions
What is Complaint #5734051 about?
Complaint #5734051 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-04T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.