Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5733714
Complaint Overview
Complaint ID: 5733714
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: XXXXX
Date Received: 2022-07-04T12:00:00-05:00
Date Sent to Company: 2022-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Date of tel.complaint to Wells Fargo XX/XX/2022, Wells Fargo complaint ID # XXXX, WellsFargo case # XXXX, complaint amount was for {$300.00} that was charged to my credit card by XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX, TEL. # XXXX, Wells Fargo denied my dispute, Wells Fargo said that because this was a warranty dispute they were denying the complaint, that isnt true, when I brought my car in for brake service I was told that the warranty didn't apply, I asked to speak to a manager and he confirmed that the warranty didn't apply because brakes were considered a wear item, similar to tires and windshield wipers but he considered me a good customer and cited the fact that the car was purchased at XXXX XXXX and he asked me what it would take for him to make me happy, and I replied to get my brakes fixed at no charge and I assured him the next car I bought would also be from XXXX XXXX, he agreed to my terms for no charge for the brake repairs, but when I went to the counter to get my keys I was told that there was a {$300.00} charge and that they wouldnt give me my car keys until I paid the {$300.00}, though I objected I had no alternative other than to pay the {$300.00} as I reside XXXX miles away from XXXX XXXX and I am an XXXX XXXX XXXX man with multiple health problems, I have a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have had multiple recorded tel. conversations with Wells Fargo, the last one was with a XXXX named XXXX on XX/XX/2022, at XXXX am on tel. # XXXX, he told me that Wells Fargo was denying my claim because I had signed the receipt and he said that he had documents stating that the {$300.00} charge was because of some type of warranty insurance, I told him that I had never seen or been given any document saying that, I told XXXX that the only documents I have that are related to the brake repairs done on XXXX, were the XXXX XXXX invoice that states no charge for the entire brake repairs and the CC receipt, he said he would email me the documemts that he refered to that he received from XXXX XXXX, as of now he hasn't sent them to me, he hung up on me before I could ask more questions so I called and spoke to a supervisor named XXXX on XXXX, I asked her if I could appeal Wells Fargo denial of my dispute, she said no but that I could send in a request within 10 days for a review of my dispute, I will do that tomorrow by faxing it to Wells Fargo from their XXXX XXXX, FL XXXX XXXX branch, the fax # is XXXX. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5733714 about?
Complaint #5733714 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.