Debt collection -- Took or threatened to take negative or legal action -- Complaint #5733378
Complaint Overview
Complaint ID: 5733378
Company: Alliance One, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property
State: California
ZIP Code: 950XX
Date Received: 2022-07-04T12:00:00-05:00
Date Sent to Company: 2022-07-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a notice from the Franchise Tax Board that my State refund was intercepted by Alliance One on behalf of the Superior Court County of XXXX XXXX. I contacted Alliance One, and spoke to a gentleman who stated he did not know what the debt was for, they did not have any records of what the funds were for originally. They referred me to the FTB of California, and suggested I ask them about any account information they may have. When I contacted them, I was told that they did not have any information in regards to the interception of my refund and they referred me back to Alliance One. Again, I called Alliance One at ( XXXX ) XXXX and informed them that the FTB does not have any information about a debt I owed that would cause the interception of funds from my State Refund from the tax year XXXX. They still could not provide me with any information about the debt, they couldn't provide a statement or a demand of monies. I was left with the statement " I don't know what to tell you. I can't give you what I don't have ''. That was the statement from Alliance One. After those 3 phone calls, I then contacted the Superior Court of XXXX XXXX XXXX. The clerk I spoke to looked up my name and did not see any open case, any unpaid fine, nothing. She researched the account number I was given and she could not find anything under that account number. She told me she would look into this further and call me back. After approximately a week, without receiving a call back, I called the Superior Court again, and the person I spoke to told me that she never found any information that I owed a debt for the court. The court showed I had a seatbelt ticket 10 years ago ( XXXX ), but the case was satisfied and closed. I've had numerous credit reports pulled in the last 10 years. Many times, when I purchased my home 5 years ago, and nothing on that report showed I owed for anything in Superior Court for XXXX XXXX XXXX. The court does not have record that I owe them money and I never received any statements from Alliance One requesting payment of monies. They did not notify me prior to intercepting my funds, nor did they try contacting me to collect any fine. I don't believe they intercepted my refund legally and I've written them to request they return the money. I sent the letter on XX/XX/XXXX requesting they refund my tax return money of {$440.00} they they took and I have not received any response from them, written or otherwise. Please let me know what I can do to get my refund sent back to me.
Frequently Asked Questions
What is Complaint #5733378 about?
Complaint #5733378 was filed against Alliance One, INC. regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2022-07-04T12:00:00-05:00.
How did Alliance One, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Alliance One, INC.?
Yes, visit the Alliance One, INC. company profile at readthecomplaint.com/company/alliance-one-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.