Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5731924
Complaint Overview
Complaint ID: 5731924
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Massachusetts
ZIP Code: 025XX
Date Received: 2022-07-03T12:00:00-05:00
Date Sent to Company: 2022-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX my boat was hauled by XXXX XXXX XXXX for urgent repair on XXXX bent propeller blades. These blades were not broken or cracked but just bent ( one about 10 degrees and the other 20 degrees ). The boat bottom was clean as it had just been launched XXXX weeks before.One worker asked the owner ( XXXX XXXX ) if he should power wash and was told " no '' the bottom is clean.The props were sent to XXXX and XXXX prop repair and were returned in 2 days and put back on the boat. I had XXXX XXXXXXXX XXXX lined up to take the boat from there to XXXX XXXX XXXX ( XXXX XXXX ) XXXX refused to launch the boat until fully paid. The only way I could do that was with my credit card ( Wells Fargo ). Having done that I latter called XXXX and spoke with XXXX ( accounting ) offering to send a check for the bill if they would refund the 3 % charge for using the card. She said she researched it and that the charge was permanent and could not be reversed. In reviewing the invoice I noticed a charge for {$400.00} for power wash which XXXX XXXX said not to do. In addition {$2600.00} to recondition 2 slightly bent props seemed like a very high price for the work done.I called the prop shop ( XXXX and XXXX XXXX XXXX XXXX ) and requested a copy of the invoice they had submitted to XXXX. They flatly refused and said " I don't know what they billed you, but we can't share what we billed them ''. I consulted 2 reputable prop shops in XXXX XXXX Ma. with photos and they estimated $ XXXX {$1600.00} for the job.Therefore I feel I should be credited {$400.00} for an unnecessary power wash and {$1000.00} for an inflated repair bill. In addition I disputed this with Wells Fargo on XX/XX/XXXX and it has yet to be resolved
Frequently Asked Questions
What is Complaint #5731924 about?
Complaint #5731924 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.