Mortgage -- Trouble during payment process -- Complaint #5731915
Complaint Overview
Complaint ID: 5731915
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Wisconsin
ZIP Code: 531XX
Date Received: 2022-07-03T12:00:00-05:00
Date Sent to Company: 2022-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
For several months now, I have been trying to receive a refund of my escrowed taxes from the previous holder of my home 's mortgage, NewRez LLC dba Shellpoint Mortgage Servicing. I have previously requested and received the assistance of the XXXX of Upstate South Carolina, as well as the Wisconsin Department of Financial Institutions. NewRez, however, has stopped communicating. I am hoping that contact from your office will reestablish a dialogue with them. My complaint is as follows : NewRez indicates that they paid {$2300.00} in taxes from my escrowed funds to satisfy my XXXX tax bill. The county treasurer has indicated that they had received NO payment of my XXXX taxes, until *I*, ( not NewRez ), paid this bill myself. If NewRez DID in fact send these funds, then the fault lies with the county treasurer 's office, in which case I will pursue the matter with them directly. If NewRez DID NOT send these funds, then the balance of my escrowed funds, {$2100.00}, ( a total of {$190.00} has already been refunded ), is still owed to me. I am simply requesting either ***PROOF OF DISBURSEMENT OF FUNDS*** to the XXXX County Treasurer 's Office in payment of my XXXX property tax bill or a REFUND of my escrowed funds.
Frequently Asked Questions
What is Complaint #5731915 about?
Complaint #5731915 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-07-03T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.