Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5730509
Complaint Overview
Complaint ID: 5730509
Company: Coinbase, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 92562
Date Received: 2022-07-03T12:00:00-05:00
Date Sent to Company: 2022-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Coinbase debit card was stolen and used unauthorized online on XXXX. I reportedit immediately. They opened cases for each claim and so far denied XXXX claim. Case numbers are. Case # XXXX Case # XXXX Case # XXXX Case # XXXX Merchant name : XXXX XXXX -Date/time of transaction : XXXX transactions. XXXX XXXX XX/XX/22 XXXX XXXX. XX/XX/22 XXXX XXXX. XX/XX/22 XXXX XXXX pm XX/XX/22 -Transaction XXXX transactions XXXX {$260.00} XXXX {$260.00} XXXX {$260.00} XXXX {$260.00} -Dispute amount ( must include original transaction amount ) : {$1000.00} -Was your physical card compromised? Yes -Is the card still in your possession? No -Was this a recurring payment? No -Have you purchased from this merchant in the past? No -Have you tried to contact the merchant to resolve? Yes -What merchandise or service ( please provide a detailed description ) was ordered and when was it expected to be received?? None
Frequently Asked Questions
What is Complaint #5730509 about?
Complaint #5730509 was filed against Coinbase, INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-07-03T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.