Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5729453
Complaint Overview
Complaint ID: 5729453
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Delaware
ZIP Code: 19966
Date Received: 2022-07-02T12:00:00-05:00
Date Sent to Company: 2022-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I cancelled my yearly membership with XXXX XXXX before the billing date in XXXX of XXXX. I noticed that despite cancelling that I was still charged. On XX/XX/XXXX I contacted XXXX 's customer service via text and they stated via text that my account was cancelled and that I would receive a credit for {$100.00} on my Discover card within XXXX business days. That did not happen, so I opened up a dispute case with Discover. Discover initially ruled in my favor, but sent me a message a few days ago that they had put the charge back on my card because XXXX disputed. According to Discover, I have no recourse. I have been treated unfairly by both Discover and the merchant.
Frequently Asked Questions
What is Complaint #5729453 about?
Complaint #5729453 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-02T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.