Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5726274
Complaint Overview
Complaint ID: 5726274
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Virginia
ZIP Code: 20171
Date Received: 2022-07-01T12:00:00-05:00
Date Sent to Company: 2022-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I received a payment from XXXX XXXX via Venmo account for the amount of {$1800.00}. The transaction was successful and I was able to transfer the funds to her son for a payment of rent. A month later, I receive the email from a Venmo account about a chargeback claim being filed by the sender 's card issuer. I called my bank to ensure there was no case opened on my end. Next, I reached out to XXXX XXXX, and her son XXXX XXXX to resolve the matter and clarify the chargeback claim made against me. They claimed the chargeback case was illegitimate and/or reversed when I contacted XXXX XXXX for clarification. I quickly reached out to Venmo after the dispute came back not in my favor and Venmo provided no further detail about the case while simultaneously freezing my account and demanding a payment of {$1800.00}. I reached out to my lawyer who concluded that Venmo is operating under faulty business practices by providing false investigation results. Venmo also sent an email saying the " Case has not been worked '' without any explanation. I tried contacting Venmo and Customer Support escalated my case but it's been a week without action or speaking with an Account Specialist to resolve my case. I demand my account be unfrozen and the amount of {$1800.00} refunded as I have violated no policy or terms of agreement. Also, since I was not the sender, I am unable to use the Purchase Protection Feature. Lastly, there were no goods or services being exchanged during this transaction.
Frequently Asked Questions
What is Complaint #5726274 about?
Complaint #5726274 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-07-01T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.