Mortgage -- Struggling to pay mortgage -- Complaint #5726026
Complaint Overview
Complaint ID: 5726026
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: XXXXX
Date Received: 2022-07-01T12:00:00-05:00
Date Sent to Company: 2022-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested information from my prior loan servicer -- Shellpoint. They were the loan servicer until it was transferred to XXXX XXXX in XXXX of 2022. I have been requesting a resinstatement quote from Shellpoint for over a year. The prior request they sent, including a response to a QWR, makes absolutely no sense to me and looks to be in error by $ XXXX {$90000.00}! This was even made mopre evident when I received a notice of trustee sale that states the figure is {$430000.00}. The notice of default sent less than a year prior would have made the total amount closer to {$370000.00} ( assuming no payments were made ). In reply to their response to the QWR ( a copy of the latest version of that letter is attached ) points out some of these issues. They have stated they have already answered my questions and to take it up with the new loan servicer, XXXX XXXX. XXXX does not have all of the same information that Shellpoint has, so I am stuck and my sale date is quickly approaching.
Frequently Asked Questions
What is Complaint #5726026 about?
Complaint #5726026 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-07-01T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.