Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #5725386
Complaint Overview
Complaint ID: 5725386
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing
State: Indiana
ZIP Code: 470XX
Date Received: 2022-06-30T12:00:00-05:00
Date Sent to Company: 2022-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I made a purchase of 5 pairs of high heels from a XXXX based company using Paypal for {$330.00} The company had a return policy of 30 days from date of receipt and they would provide a return label. See the policy here : XXXX XXXX XXXX On XX/XX/XXXX I received the heels and had a professionally trained ballerina try one shoe on and they were so defective she could not stand. The balls were not flat, the construction was not stable, the shoes were completely unuseable without significant risk of injury. In accordance with the return policy I emailed the company, they ignored me. I emailed again and was ignored. I emailed a third time and was ignored. I opened a case with Paypal. Paypal allowed the seller to violate its own published return policy and require that I pay between $ XXXX USD to ship the shoes back. I reviewed Paypal 's buyer protection program and its acceptable use policy. Paypal was allowing the seller to abuse their platform to force a dispute instead of honoring its published return policy so that it would not have to pay the return shipping. I explained this to Paypal and they said they refused to investigate the seller or file a complaint regarding the concerning abuse of the paypal money system to scam, mislead, falsely advertise and profit illegally from a US Customer. Paypal is required to abide by its user policies. Paypal is required to enforce its policies to prevent adverse impact on consumers. Paypal is facilitating illegal transactions by permitting XXXX sellers to violate its own terms of service and acceptable use policy. While I don't expect Paypal to resolve this matter, I do hope this complaint will spark an investigation into the potential illegal practices and complicity with illegal sales practices of its sellers. Paypal is profiting from my loss and profiting from the illegal use of its system by XXXX sellers and potentially other non us sellers that abuse its system to force exorbitant return shipping fees onto the shoulders of buyers. I purchased from this company after reading their return policy and feeling comfortable that I would not be responsible for return shipping to XXXX. Paypal is required to investigate sellers who abuse their system. Paypal also advertises buyer protection but clearly, Paypal is not following that policy either.
Frequently Asked Questions
What is Complaint #5725386 about?
Complaint #5725386 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2022-06-30T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.