Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #5722576
Complaint Overview
Complaint ID: 5722576
Company: Grain Technology, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Georgia
ZIP Code: XXXXX
Date Received: 2022-06-29T12:00:00-05:00
Date Sent to Company: 2022-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Two months ago ( XXXX XXXX ) I submitted a request to Grain 's support ( Ticket XXXX ) asking for helping changing my attached bank account as I was closing my XXXX XXXX account and did not want disruption in my Grain account relative to payments. No one ever got back to me on this ticket. In XX/XX/2022, I submitted a request to close the Grain account ( Ticket XXXX ). No one ever got back to me on this ticket.2 Weeks ago I submitted another ticket XXXX to close this account. A response was provided I needed to pay the balance ( {$360.00} ) in order to close the account. However I am not able to make a payment unless I connect to a new bank account which is not allowed online nor in app. It can only be accomplished by support tickets which remain ineffective. Today I see that I have been charged a late fee and additional interest due to missing the last payment. I have trying for over 2 months to pay this account in full. I want this late payment removed from all credit bureaus and I want to be able to pay the balance and close the account. I actually liked Grain. Its been very helpful in helping me build up my credit. However their customer service/support is inadequate. I very badly need to be able to pay this account off and close it and they are making this task impossible. I submitted 2 more tickets today ( XXXX and XXXX ) requesting assistance in linking to a new bank and closing this account. I will even mail in a cashier 's check. I just need to be able to close this account and it shouldn't take XXXX plus months to do it.
Frequently Asked Questions
What is Complaint #5722576 about?
Complaint #5722576 was filed against Grain Technology, INC. regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2022-06-29T12:00:00-05:00.
How did Grain Technology, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Grain Technology, INC.?
Yes, visit the Grain Technology, INC. company profile at readthecomplaint.com/company/grain-technology-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.