Credit card or prepaid card -- Problem when making payments -- Complaint #5722180
Complaint Overview
Complaint ID: 5722180
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Michigan
ZIP Code: XXXXX
Date Received: 2022-06-29T12:00:00-05:00
Date Sent to Company: 2022-06-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I paid Barclays Bank who service my XXXX XXXX XXXX {$3700.00} on XX/XX/XXXX via an electronic payment from XXXX. I had XXXX fax them the electronic confirmation on XX/XX/XXXX since Barclays failed to apply the money to my account. I contacted Barclays-XXXX XXXX creditor via phone on XX/XX/XXXX and spent an hour on the phone and am being told it will be 1 to 2 billing cycles before they apply the payment they confirmed they received. I am being charged interest on a balance I do not owe. If the payment had been applied on the XXXX or XXXX this account would only have a balance of around {$400.00} dollars but instead has a balance being charged interest each day of over {$4000.00} dollars. I am being told they will contact me back about my case in 7-10 days. I should not have a case. They have confirmation of payment but they refuse to apply it in a timely manner and credit me the interest. I am being told its because they have millions of accounts they recently transferred from XXXX Bank. Which is not my problem they have been paid and are holding my money in limbo while they charge me additional fees and interest for a balance I do not owe them. I want my payment credited retroactive to the date they received it on XX/XX/XXXX and any interest credited as well.
Frequently Asked Questions
What is Complaint #5722180 about?
Complaint #5722180 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-29T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.