Checking or savings account -- Managing an account -- Complaint #5720210
Complaint Overview
Complaint ID: 5720210
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30046
Date Received: 2022-06-28T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around XXXX XXXX, I got an email about suspicions activity going around in my account. So I contacted wells fargo to dispute the transactions. The next day I saw that someone did a wire transfer without my authorization and linked a XXXX XXXX card with my debit card which I never did. I lost about XXXX dollars and I claim to wells fargo about fraud activity going on I waited for weeks for all the claims I have submitted but I was denied and they believed that I did the transaction or someone I know did the transaction. I told them all the time that this was not me because if it was me I would not be contacting them or making my XXXX complaint under the CFPB. I never installed XXXX XXXX or never went towards those locations and I want them to investigate the atm withdrawals that happened because if they can check who took out money they qould know because this was not me. I am furious because they have not helped me and also told me to go to the bank and talk to a banker only to tell me that they cant do anything. I have already file a police report as well to get to the bottom of this.
Frequently Asked Questions
What is Complaint #5720210 about?
Complaint #5720210 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.