Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5720030
Complaint Overview
Complaint ID: 5720030
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: North Carolina
ZIP Code: 283XX
Date Received: 2022-06-28T12:00:00-05:00
Date Sent to Company: 2022-07-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
A company called " XXXXXXXX XXXX '' is continuing to charge my Capital One Cabela 's account card ending in XXXX. I disputed the charges totaling all told ... {$360.00} with a Capital one Customer Service agent who promised that they would be removed and my account credited. He further stated I would receive a new card and any new charges by " XXXXXXXX XXXX '' would be denied. However, Capital one says they can not " find evidence of any fraud '' .. and put the charges back on. He further told me that Capital One would mail me a new card ( which they haven't done ). I am a XXXX Veteran and I called XXXXXXXX XXXX and asked for them to discontinue charging my card THREE TIMES and they agreed several months ago yet the charges keep happening to the tune of {$40.00} every month. Capital one is refusing to refund me charges that are fraudulent. XXXX XXXX, although has access to MY card and is on the account as an authorized used ... .states she did NOT authorize these charges either. She authorized {$40.00} ONE TIME quite some time ago but XXXX XXXX keeps charging every month. They even put the interest back on for each charge. This is unacceptable. I have frozen my card at Capital one but am afraid they are going to continue to let " XXXXXXXX XXXX XXXX' charge me frauduletly. Please help me fight this. Thank you .... Also Capital one sent me email .... addressing me as XXXX XXXX... I am NOT XXXX XXXX... I am XXXX XXXX XXXX and this is my account SOLELY. XXXX XXXX XXXX... I AM THE OWNER OF THIS ACCOUNT SOLELY LEGALLY.
Frequently Asked Questions
What is Complaint #5720030 about?
Complaint #5720030 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.