Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5719454
Complaint Overview
Complaint ID: 5719454
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Oklahoma
ZIP Code: 740XX
Date Received: 2022-06-28T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have a Chime debit card which is issued thru XXXX Bank. On XX/XX/22 someone hacked my chime debit card info and charged approx {$200.00} worth of XXXX XXXX, liquor and food on my account. My card was not stolen it was still in my possession and I never give out my PIN numbers. I was at work during this time. I contacted Chime immediately and disputed the charges. I have no idea where the charges were from except the liquor was purchased from a place called " XXXX XXXX '' which is in XXXX XXXX. I have tried to resolve this through Chime but they say I need " reciepts '' or something to prove I didnot make these purchases but I have no information on even where the purchases were made or what state even. Chime has not been willing to help me with this information so I reached out to XXXX who has essentially said the same thing asking about police reports etc. I dont know which police dept I should report this too or how to obtain reciepts on things I didnot buy. I dont know what to do at this point. Do I just have to allow them to steal money from me with no recourse. I didnot know that I had no protection for fraud on this account which I have only had for less than a year. I would appreciate any help I can get on this.
Frequently Asked Questions
What is Complaint #5719454 about?
Complaint #5719454 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-28T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.