Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5715025
Complaint Overview
Complaint ID: 5715025
Company: Bread Financial Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 333XX
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During COVID, my wife got sick and was XXXX. Not only was I struggling to find work due to COVID, but now I was the XXXX for my wife XXXX for her feeding, bathroom needs etc. I took out a credit card, I don't even remember taking out this credit card, I don't have the credit card. It is sitting on my credit report with a XXXX dollar balance and a late fee for XX/XX/2021. I submitted a dispute online and didn't hear back. According to the CAREs act, I believe I should get some relief here regardless of the potential accuracy of this report. Additionally, according to Congress : " Legal Exemptions : 15 USC 1681a - 2 ( a ) ( i ) ( 2 ) Exclusions. " Except as provided in paragraph ( 3 ), the term consumer report does not include - report containing information solely as to transactions or experiences between the consumer and the person making the report. '' According to Congress, the Consumer report is not to include experiences or transactions. Late payments are experiences and are illegal to list in the consumer reports... Considering they are saying they gave me credit and I owe them no money ; this late fee is illegal... act least according to Congress.
Frequently Asked Questions
What is Complaint #5715025 about?
Complaint #5715025 was filed against Bread Financial Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.