Credit card or prepaid card -- Problem when making payments -- Complaint #5714400
Complaint Overview
Complaint ID: 5714400
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: XXXXX
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Victoria secrets uses commenty bank and for the past week they have had a " system update '' and they won't respond via phone service to pay the bills and therefore making me have late fees which lowers credit. When reaching out they don't provide any answers of whats going on, I can't access any of my card information as well
Frequently Asked Questions
What is Complaint #5714400 about?
Complaint #5714400 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.