Credit card or prepaid card -- Problem when making payments -- Complaint #5714292
Complaint Overview
Complaint ID: 5714292
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Pennsylvania
ZIP Code: 185XX
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to pay several Comenity Bank cards since Thursday. They keep telling me their system is down. I tried to call today and the message said they were closed for the day. I am worried about getting late fees for a problem that is not mine. It was for my XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, All Rewards XXXXXXXX XXXX XXXX IKEA cards. The payments are due on or around the first of XXXX. Are they having a problem or do I need to worry?
Frequently Asked Questions
What is Complaint #5714292 about?
Complaint #5714292 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.