Credit card or prepaid card -- Problem when making payments -- Complaint #5714202
Complaint Overview
Complaint ID: 5714202
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Virginia
ZIP Code: 24019
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have Bjs credit card through Comenity bank and they say they have had scheduled maintenance since last week never notified me of this went to pay my bill today and can not get though online or by phone even called Bjs to try and pay them they can not take the payment so there for my payment will be late I have been rebuilding my credit and raising my credit score and fear that this will take a negative effect messaged the bank no response from anyone who does scheduled maintenance for a week at a bank
Frequently Asked Questions
What is Complaint #5714202 about?
Complaint #5714202 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.