Mortgage -- Trouble during payment process -- Complaint #5714193
Complaint Overview
Complaint ID: 5714193
Company: Southwest Stage Funding
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: South Carolina
ZIP Code: 296XX
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had damages to my home and my insurance co sent a check for the repairs but had my name and my mortgage company name ( XXXX XXXX XXXX ). The check was sent to mortgage company on XX/XX/XXXX. No one called me from the mortgage company until I heard from the contract and we reached out to the mortgage company on XX/XX/XXXX and was told to email the documents over. I called back the next day and was told they never got it and to fax it over er XXXX. Never heard anything back so I called on XX/XX/XXXX and spoke with XXXX and she said they never got the forms ( W9 and insurance estimates and apologize and asked that i fax it to her. She said that she would get the check escalated and overnighted to contracted on that Monday XX/XX/XXXX. I waited and waited and the contracted never got the check so I called today XX/XX/XXXX and spoke to XXXX and he said that no other calls have been recorded and the information that I faxed and emailed to get my check endorsed they have and now he is telling me that he has to start the process again. I am an elderly lady and this is killing my nerves. He is also telling me that I have to have an inspection that will take another week or 2 before they release the check. I need HELP. Please call me at XXXX. Thank You
Frequently Asked Questions
What is Complaint #5714193 about?
Complaint #5714193 was filed against Southwest Stage Funding regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Southwest Stage Funding respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Southwest Stage Funding?
Yes, visit the Southwest Stage Funding company profile at readthecomplaint.com/company/southwest-stage-funding to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.