Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5711583
Complaint Overview
Complaint ID: 5711583
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33157
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My unresolved dispute amount is for {$220.00}, the amount needed to make this complaint whole again. * I booked air travel on XXXX XXXX, XXXX to XXXX, CT, Confirmation Code XXXX, for XXXX XXXX XXXX ( flight # XXXX ) * I booked a reservation through XXXX XXXX for XXXX XXXXXXXX XXXX XXXXXXXX of XXXX for XXXX XXXX XXXX ( Confirmation Number XXXX ) on my Capital One Master Card for {$580.00} * Received e-mail from XXXX XXXX on XX/XX/2022 at XXXX XXXX to Check In for flight on XX/XX/2022 * Received e-mail from XXXX XXXX on XX/XX/2022 at XXXX XXXX that flight # XXXX on XX/XX/2022 XXXX to XXXX, CT was cancelled. * Called XXXX XXXX on XX/XX/2022 and received full refund of payment for cancellation of reservation XXXX ( XXXX XXXX ) * Called XXXX desk to obtain full refund for cancellation of reservation XXXX since cancellation of XXXX XXXX flight was beyond my control. Booking.com/reservation desk only refunded {$340.00} to my Capital One credit card. * Called and started dispute with Capital One credit card for remaining amount of {$240.00}, the amount remaining from XXXX XXXX refund due from {$580.00} charge to my credit card. Was issued a credit for {$21.00}. * Capital One continues to discharge the amount due to me {$220.00} for a refund of a reservation that was cancelled due to circumstances beyond my control.
Frequently Asked Questions
What is Complaint #5711583 about?
Complaint #5711583 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.