Checking or savings account -- Managing an account -- Complaint #5710716
Complaint Overview
Complaint ID: 5710716
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Fee problem
State: New Mexico
ZIP Code: 88005
Date Received: 2022-06-26T12:00:00-05:00
Date Sent to Company: 2022-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
After leaving my job with a company named XXXX, I requested a distribution check from ADP/XXXX to roll over the XXXX that was managed by the company into a personal IRA. ADP/XXXX XXXXharged a {$40.00} fee for this check, which is higher than I have experienced with other companies, and seems a tad extortionate just for mailing out a check, given that I never had the choice to use ADPXXXX for my retirement account in the first place. Additionally, the Distribution Statement that I received made no mention of the {$40.00} fee, which seems intended to obfuscate. They did notify me verbally of the fee when I requested the distribution, but the omission of the fee from the final statement seems highly questionable. If possible I will attach a scan of the distribution statement which omits the fee, as well as a transaction history screenshot of my ADPXXXX account transaction history, which shows the fee, but which I had to intentionally seek out for the purposes of filing this complaint.
Frequently Asked Questions
What is Complaint #5710716 about?
Complaint #5710716 was filed against Adp INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-26T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.