Checking or savings account -- Opening an account -- Complaint #5710664
Complaint Overview
Complaint ID: 5710664
Company: Discover Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Texas
ZIP Code: 78254
Date Received: 2022-06-26T12:00:00-05:00
Date Sent to Company: 2022-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XX/XX/2022 Debit Card received in mail from Discover. I do not have any accounts with discover. Called Discover bank and fraud line wait was over 24 hours. I then chose to speak with a Discover bank agent but did not share personal information as I was unable to speak with the fraud division. They were able to identify the account without my personal information and assured me that account would be cancelled/closed and I would receive a letter in 10 business days. My concern is what is required to open a banking account/debit account. Are no forms of ID required? When reviewing credit reports, the account was inquiried on XXXX XX/XX/2022.
Frequently Asked Questions
What is Complaint #5710664 about?
Complaint #5710664 was filed against Discover Bank regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-06-26T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.